All items are handmade by artists and maybe considered unique. There may be some natural variations; but each product is well made and an aesthetic equivalent. If an item is not in stock, the time frame we are working with is dependent on the artist’s ability to produce each item individually. If you are interested in ordering an item that is out of stock, please email us at firstname.lastname@example.org for an estimated ship date.
We want you to be happy with your purchases. If you are not satisfied with the merchandise you received, we will accept returns or exchanges within 5 business days, from the date you have received the item. If you are returning an item that was shipped to you incorrectly or arrived damaged please contact us immediately. Please allow up to 14 business days for exchanges and returns to be processed. We do not refund shipping costs on any returns or exchanges. If we do not receive the item back within 10 business days we will issue store credit. The store credit can be used to purchase items online by contacting the store via e-mail. We reserve the right to refuse returns received after 30 days. Sale Items and or Special Orders are not accepted for returns or exchanges.
• Please contact us for a Return Authorization
• Return in any original packing materials and in new condition
• We expect that all garments will be returned in the condition in which they were sent. Garments displaying any wear and tear can not be returned.
• Please include : Name, Address, Contact Information, Date of Purchase and Order Number
• A note indicating the product you are returning and the reason for your return/exchange along with the action you would like for us to take.
• For exchanges there is a shipping fee, which covers the cost of shipping, packaging, tracking and insuring the items. We will contact you for that charge; before shipping. We are not responsible for returns that are lost in transit when shipped back to us. It is recommended that you insure and track your packages. In the event that we are unable to fulfill your request for any reason, we will contact you to discuss alternate options.
attn: online store returns
683 Centre St.
Jamaica Plain, MA 02130
We do not share or sell your personal or financial information to any business or third parties. Our checkout process is secure.